PRIVACY POLICY

LRS Security Solutions (Pvt) Ltd (“LRS Security Solutions we respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and disclose personal data when you visit https://lrs.lk/ purchase CCTV cameras or other security products, request installation or technical support, communicate with us, or use any related service.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, billing address, delivery address, email address and telephone number.
• Account information, login details and communication preferences.
• Order details, invoices, payment status, transaction references and purchase history.
• Information submitted through quotations, contact forms, warranty claims, reviews or support requests.
• Installation-site details, appointment information and access instructions provided by you.
• Product information such as model, serial number, warranty status, device identifier, IP address or configuration details.
• Website usage information, including browser type, device information, pages visited, referring links and approximate location.
• Marketing preferences and records of your consent.
• Photographs, test images, recordings or diagnostic information supplied during installation or technical support.

Payments may be processed through third-party payment gateways or banks. We generally do not directly store complete payment-card numbers, CVV codes or online-banking passwords.

2. CCTV Footage and Device Information

Purchasing a camera, recorder or smart-security product from us does not automatically give us access to your live view, recordings or cloud account.

If access is temporarily required for installation, testing or technical support, we will request your authorization and limit access to what is reasonably necessary. Customers should change temporary passwords after support is completed.

After installation or delivery, the customer is generally responsible for:

• Controlling access to camera footage and audio.
• Using secure passwords and enabling available security features.
• Placing cameras lawfully and respecting the privacy of employees, neighbours, visitors and the public.
• Providing notices or obtaining permission where required.
• Managing recording-retention periods and user accounts.

3. How We Use Personal Data

We may use personal data to:

• Process and deliver orders.
• Provide quotations, invoices, installation and maintenance services.
• Confirm payments and prevent fraudulent transactions.
• Register products and administer warranties, returns or repairs.
• Respond to inquiries and provide technical support.
• Create and manage customer accounts.
• Improve our products, services and website.
• Maintain transaction, accounting and tax records.
• Protect our website, staff, customers and business.
• Send promotional communications where you have consented or where otherwise permitted by law.
• Comply with legal and regulatory requirements.

We process personal data where necessary to perform a contract, take steps requested before entering a contract, comply with legal obligations, pursue legitimate business interests, protect a person’s interests, or where valid consent has been provided.

4. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember shopping-cart contents and preferences.
• Maintain account sessions.
• Understand website traffic and performance.
• Detect suspicious or fraudulent activity.
• Provide advertising or marketing where permitted.

You may manage non-essential cookies through our cookie banner or browser settings. Disabling necessary cookies may affect website functionality.

5. Sharing Personal Data

We may share relevant personal data with:

• Payment gateways, banks and financial-service providers.
• Courier companies and delivery partners.
• Installation technicians and authorized service centres.
• Manufacturers, distributors or warranty providers.
• Website-hosting, cloud, analytics, communication and IT-support providers.
• Professional advisers, auditors, insurers or legal representatives.
• Government authorities, courts or regulators where required by law.

We do not sell or rent customers’ personal data.

Service providers are expected to use personal data only for the authorized purpose and apply appropriate confidentiality and security safeguards.

6. International Processing

Some manufacturers, cloud-service providers, website providers or payment services may process information outside Sri Lanka. Where cross-border processing occurs, we will take reasonable steps to use an appropriate legal basis and safeguards required by applicable law.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, warranty administration, customer support, accounting, taxation, fraud prevention and legal compliance.

Retention periods may vary according to the type of information and applicable legal obligations. Information that is no longer required will be securely deleted, anonymized or placed beyond ordinary use.

8. Data Security

We use reasonable administrative, organizational and technical safeguards designed to protect personal data against unauthorized access, alteration, disclosure, loss or destruction.

However, no internet transmission, cloud service or electronic-storage system is completely secure. Customers are responsible for protecting their account passwords, camera passwords and verification codes.

9. Your Rights

Subject to applicable law, you may request:

• Confirmation of whether we process your personal data.
• Access to your personal data.
• Correction or completion of inaccurate information.
• Erasure of personal data in applicable circumstances.
• Withdrawal of consent where processing is based on consent.
• That we refrain from certain further processing.
• Review of certain decisions based solely on automated processing.
• Information about recipients, retention and cross-border processing.

We may need to verify your identity before completing a request. Certain requests may be limited where information must be retained by law, for contractual records, security, fraud prevention, legal claims or the rights of another person.

Requests may be sent to [privacy email address].

You may also have the right to complain to the Data Protection Authority of Sri Lanka.

10. Marketing Communications

You may unsubscribe from marketing emails or messages at any time by using the unsubscribe option or contacting us. Unsubscribing from marketing will not prevent necessary communications concerning orders, warranties, deliveries or support cases.

11. Children’s Information

Our website and products are not directed toward children. We do not knowingly collect children’s personal data without authorization from a parent or legal guardian where such authorization is required.

12. Third-Party Services

Our website may contain links to manufacturer applications, cloud platforms, social-media pages or other third-party services. Those services operate under their own privacy policies, and we are not responsible for their independent data-processing practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

14. Contact Us

LRS Security Solutions (Pvt) Ltd
Company registration number: PV00267254
Address: N0.465, GALLE RD, MOUNT LAVINIA
Email: lrstechss@gmail.com
Telephone: 077 034 9419
Website: https://lrs.lk/